[Digital Today reporter Chi-gyu Hwang] AI-based development platform company OutSystems said on Aug. 27 it is expanding its financial sector Agentic Industry Solutions portfolio to support advanced consumer loan operations at banks.

The company said the solutions it unveiled link AI agents, customer-facing applications and predefined workflows into an integrated management system. It said this helps financial institutions apply them flexibly to products, policies and existing banking systems.

Agentic Loan Applications can be used in conjunction with existing banking systems. Based on the operating context, including bank policies, systems and interdependencies, they help banks keep all decision authority for loan-related determinations. They also support more efficient and accurate operation of AI agents.

Louis Blandos (루이스 블란도), chief product and technology officer at OutSystems, said, "What banks need is not agents that operate in isolation, but a governed agentic system that can meaningfully improve the customer journey and meet risk review requirements." He said, "By integrating agents into auditable workflows, OutSystems helps financial institutions move beyond individual pilot stages and apply AI to complex lending processes under the management and oversight framework required in the financial industry."