KT is strengthening support for digital transformation in military service administration and defence.

KT said on Tuesday that officials from the Military Manpower Administration recently visited the KT Innovation Hub at its Gwanghwamun West office in Seoul and discussed ways to apply AI transformation (AX) technologies to smart defence and military service administration.

The visit was arranged to examine the possibility of applying end-to-end (E2E) AX cases built by KT in industrial sites to military service administration and to review implementation plans. The two sides reviewed AX cases and technologies verified in industrial settings such as manufacturing and distribution. They shared ways to advance military service administration services using AI and directions for stable operation of communications infrastructure.

The KT Innovation Hub is a space that introduces digital technologies such as AI agents, cloud and data analytics and application cases in the public and private sectors. It is designed to let customers experience the AX innovation process based on real work tasks. At the hub, officials from the Military Manpower Administration examined ways and execution strategies to apply related technologies across operations in line with the government’s "Defense Innovation 4.0" policy and AI strategy direction.

Defence, including military service administration, requires a high level of security, complex work procedures and large-scale data processing. KT said this requires not only AI technology but also an understanding of on-site work and capabilities to use data.

KT has built up digital infrastructure capabilities in defence by participating in projects such as a defence integrated data centre based on a next-generation intelligent software-defined data centre (SDDC), the defence broadband integrated network (M-BcN) and a smart unit construction programme.

It is also building an AX execution system centred on forward deployed engineers (FDE) that links on-site work with data. Based on this, it plans to design AI agents tailored to the defence environment and implement an innovation model that can be applied in actual operations.

Kim Yong-mu (김용무), deputy head of the Military Manpower Administration, said, "AI is a key technology that raises administrative efficiency and improves public convenience." He said, "We will provide convenient and smart military service administration services by referring to excellent private-sector AX use cases."