AI & Enterprise
Kyobo DTS launches ConnectOne AI customer service solution with Spectra
Kyobo DTS said on Wednesday it will launch ConnectOne, an AI-based integrated customer service platform developed with customer service solutions firm Spectra. The company said the service links the entire process, from the start of customer consultations to agent support, follow-up tasks and operational analysis, through a single AI agent. It also provides automation agents that can directly handle consultation tasks connected to existing business processes.
