AI & Enterprise
MatrixCloud builds contact centre on ElevenLabs voice AI
Global AI audio company ElevenLabs said on Sept. 1 that cloud-based contact-centre-as-a-service specialist MatrixCloud has adopted its ElevenAgent and built an AI contact-centre counselling environment. MatrixCloud said it expects the solution to overcome existing voice AI response delays and limits stemming from development complexity, and it is also pursuing entry into the global AI contact-centre market. The company is expanding business using AI voice agents based on experience building customer centres on Salesforce and Zendesk.
