AI & Enterprise
Channeltalk launches AI phone counselling \'Voice ALF\', supports outbound calls
Channel Corporation, operator of the customer AI platform Channeltalk, on Tuesday introduced \'Voice ALF\', an AI phone service for voice-based counselling. The company said the generative AI agent expands its existing chat-based ALF agent into phone calls, supporting inbound responses to customer inquiries as well as outbound calls through \'ALF Marketing\'. It said the service can automatically call applicants and help AS centers confirm product status and send guidance by text.
