Finance
Some U.S. small banks slow AI adoption over security and face-to-face service concerns
Some small regional banks in the United States are stepping back from the race to adopt AI, citing concerns about customer data leaks and cybersecurity risks. They also worry AI could weaken face-to-face service, a core strength of community lenders. American Banker reported that many banks prefer to validate security and customer benefits before rolling out AI in stages. Large banks such as Bank of America are expanding AI use, while some community banks prioritise training and internal controls.
