Search results for AI voicebot
AI & Enterprise
KTcs says AI collaboration model improves counselling quality and efficiency
KTcs said it is expanding AI-based work innovation across KT customer centre operations. It has strengthened company-wide AI capabilities since declaring a structural shift to an AI specialist in 2021, and has introduced chatbot, AI counselling support, voicebot and AI contact centre technologies in stages. At KT customer centres, an AI voicebot automatically handles about 30 percent of incoming calls, or 1.5 million a month. KTcs also cited AI assist, real-time transcription and self-learning programmes.
Telecommunications & Media
KT M Mobile wins consumer-recommended No. 1 brand award for fourth straight year
KT M Mobile said on Monday it won the top prize in the budget mobile category at the 2026 Consumer-Recommended No. 1 Brand awards, marking its fourth straight year. The company said it is close to becoming the first budget mobile operator in the industry to surpass 2 million subscribers. It cited its digital transition strategy, customer-focused services and AI-based activation and consultation systems.
AI & Enterprise
KT renews CSAP certification for AICC solution to step up public sector push
KT said on Wednesday it has renewed Cloud Service Security Certification (CSAP) for its cloud-based subscription AI contact centre (AICC) solution, A’cen. The company plans to support stable AI counselling services in the public sector through 2031. CSAP is a cloud security certification programme overseen by the Korea Internet & Security Agency that evaluates whether security requirements are met for safe use by government and public institutions.