Woori Bank is introducing AI voice recognition technology to its smart kiosk so customers can search for and process financial tasks by speaking. Major transactions such as certificate issuance and passbook loss reports can be completed through the full process using voice only.

Woori Bank said on Nov. 10 it will introduce AI-based task search and voice transaction services on its "smart kiosk", a high-function automated teller machine (ATM).

The newly introduced "AI task search (AI-Navigator)" analyses a customer’s intent when they describe what they want in everyday language and guides them to the relevant transaction screen. Customers can use the service they want without having to find it directly among the more than 100 tasks available on the kiosk.

Through the AI voice transaction function, customers can use voice to handle frequently used tasks including issuance of balance certificates and transaction history certificates, passbook loss reports and reissuance, issuance of passbook covers, and loss reports and reissuance of security media.

The bank is also adding issuance services for balance certificates and transaction history certificates that apply anti-forgery and tamper-prevention features, and will waive related fees. It also plans to rebuild its existing video consultation system to improve the speed of connecting to staff and operational stability.

Jo Sung-bin (조성빈), deputy head of the General Affairs Department at Woori Bank, said, "We will continue to expand non-face-to-face services that improve customer convenience and access to financial services."