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AI & Enterprise

PIPC sets four rules to protect personal data in customer service centres

South Korea\'s Personal Information Protection Commission said on Oct. 29 it inspected personal data handling at customer service centres that process large volumes of customer information. It urged companies to minimise the customer data shown to agents and tighten controls over arbitrary searches. The commission found most basic safeguards were in place but cited weaknesses including insecure remote access, incomplete access logs, and retaining logs for 1 year instead of the legal 2-year period.

AI & Enterprise

KTcs supplies HiQri AICC platform to Daiso customer service center

KTcs is supplying its proprietary AI contact center platform, HiQri, to Daiso\'s customer service center, the company said on Oct. 27, as it expands AI-based customer consulting for corporate clients. The platform combines generative AI with retrieval-augmented generation to produce answers based on Daiso customer service data. KTcs built a system using the same knowledge data for phone and chat, with a voicebot and chatbot handling routine queries.

Telecommunications & Media

South Korea to hold talks with budget mobile operators on \'Budget Mobile 2.0\' rollout

South Korea\'s Ministry of Science and ICT will meet budget mobile operators on Sept. 30 in Seoul to discuss ways to revitalise the market and follow up on its \'Budget Mobile 2.0\' measures. The ministry plans to review on-the-ground effects of the policy and hear industry difficulties and additional reform needs. Agenda items are expected to include wholesale network fees, data-provision terms, subscriber acquisition and profitability improvements.