Search results for Helpdesk
AI & Enterprise
South Korea privacy watchdog fines Christie\'s 280 million won
South Korea\'s Personal Information Protection Commission held a full committee meeting on Tuesday and imposed a 280 million won penalty and a 7.2 million won fine on British auction house Christie\'s for violating privacy laws. It also ordered the company to disclose the sanction. The watchdog said a helpdesk employee was deceived by a voice-phishing hacker, leading to a leak of data on 620 South Korean members.
Finance
Stablecoin integration accelerates with credit card networks; internet banks target remittances
Efforts to link stablecoins with established card networks are picking up pace, with Visa’s annualised stablecoin settlement volume at $4.5 billion and growing monthly. Korean internet banks are active around overseas remittances. Analysts expect the four biggest financial holding groups to post a combined 18.33 trillion won in annual net profit, up 12 percent. Financial firms also announced AI transformation programmes, fintech partnerships, listings and governance reforms, alongside legal changes for tokenised securities.
Finance
Toss Bank rolls out Helpdesk integrated customer support platform
Toss Bank said on Thursday it has fully introduced and internalised Helpdesk, an integrated customer support platform it developed in-house. The platform builds an environment that allows agents to handle all tasks from a single screen. It is designed to provide faster and more accurate responses to diverse and complex customer inquiries within a unified system. The bank said it implemented a super-app style tool to replace fragmented external solutions used for different support functions.