Finance
JPMorgan Chase redesigns work for AI rollout, focuses on measurement and controls over speed
JPMorgan Chase is redesigning its work processes to improve the impact of AI adoption, judging that faster handling of individual tasks does not translate into results if overall workflows do not improve. Consumer and Community Banking CIO Gill Haus stressed productivity measurement, work redesign and stronger controls. The bank is broadening AI use in software development and reviewing automation, while also restricting external AI agents from accessing customer accounts.
