Search results for Amazon Connect
AI & Enterprise
DeepL acquires Mixhalo to expand real-time translation into large events
AI translation company DeepL said on Wednesday it will acquire the team and technology of San Francisco-based ultra-low-latency audio platform Mixhalo. DeepL plans to integrate Mixhalo’s infrastructure into its real-time AI voice translation solution, DeepL Voice, and expand support to large live events and conferences. The move also expands DeepL’s San Francisco base. Mixhalo, founded in 2016, has been used at sports and entertainment events and already supports real-time translation via the DeepL Voice API.
AI & Enterprise
Big Tech AI alliances reshuffle as agent payments evolve
OpenAI has revised its partnership agreement with Microsoft, allowing it to offer its models on cloud services beyond Microsoft Azure, with Amazon Web Services moving to provide OpenAI models through its Bedrock platform. Some AWS customers are reported to be unenthusiastic, saying existing Bedrock models are sufficient. Competition is also intensifying over technologies for AI agent payments, including OKX’s Agent Payments Protocol and Stripe’s Link wallet. The article rounds up related moves by global and Korean firms.
AI & Enterprise
AWS expands Amazon Connect to four industry-specific AI agent services
Amazon Web Services has expanded its cloud contact centre service, Amazon Connect, into four industry-specific AI agent services, SiliconANGLE reported on April 28. The existing Amazon Connect has been reorganised as Amazon Connect Customer AI, and Amazon Connect Decisions, Amazon Connect Talent and Amazon Connect Health have been added. The expansion focuses on “humorphism,” in which AI agents learn context like humans, prioritise tasks and request needed information themselves.