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AI & Enterprise
Countries scramble to fortify AI security strategies, with geopolitical clashes too
Concern is growing over cyber threats that abuse advanced AI models, prompting governments to speed up policy responses. South Korea’s Ministry of Science and ICT and KISA issued manuals, guidelines and an AI security red-teaming guide. China warned of a backdoor risk in Anthropic’s Claude Code, while Alibaba banned its use. U.S. agencies are reported to use Anthropic models for code scanning and cyber operations support.
AI & Enterprise
Clear integrates security identity authentication with AWS to verify contact centre callers
Security identity authentication company Clear said on July 9 it will offer its CLEAR1 platform to contact centres using Amazon Connect through an integration with Amazon Web Services. The companies said the integration allows firms to verify a caller’s identity before or during a consultation, helping reduce fraud and improve contact centre efficiency. Callers can choose verification and complete it via a security SMS link sent to a mobile phone, with agents viewing results in real time.
AI & Enterprise
DeepL acquires Mixhalo to expand real-time translation into large events
AI translation company DeepL said on Wednesday it will acquire the team and technology of San Francisco-based ultra-low-latency audio platform Mixhalo. DeepL plans to integrate Mixhalo’s infrastructure into its real-time AI voice translation solution, DeepL Voice, and expand support to large live events and conferences. The move also expands DeepL’s San Francisco base. Mixhalo, founded in 2016, has been used at sports and entertainment events and already supports real-time translation via the DeepL Voice API.