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Managing AI agents can be as irksome as managing people as workers cite monitoring fatigue

Companies are deploying AI agents at work, but employees say the tools often demand ongoing monitoring, retraining and result reviews, increasing management burdens. A product chief at a British social impact investment platform said a customer support agent drifted beyond its remit and fueled complaints. A Boston Consulting Group report put AI-agent integration at 30 percent, up from 13 percent. BCG described “AI brain fry” from excessive oversight, while others cited compliance, accountability and performance degradation risks.