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Finance
KT begins rebuild of Woori Bank AI chatbot, consultation bot
KT said on Aug. 31 it has been selected as the contractor for Woori Bank’s project to rebuild its AI chatbot and consultation bot and has begun system development. The project aims to upgrade infrastructure for Woori Bank’s non-face-to-face customer consultation channels and to expand consultation scope and task processing by linking AI Banker and AI agents. KT will apply its Agent Connector solution to connect channels and carry over consultation context.
Finance
Woori Bank builds \'hybrid consultation bot\' integrating generative AI
Woori Bank will build a consultation bot that combines existing consultation procedures with generative AI and introduce a service linking phone consultations with smartphone screens. The bank said it is launching a project to rebuild its AI chatbot and consultation bot to improve customer convenience. The project includes a hybrid AI consultation bot, multimodal consultations, and expanded access channels. WooriWON Banking’s AI chatbot will be revamped and AI banker screens unified in phases.
Finance
Woori Bank to accelerate AI shift from Q&A AI to working AI
Woori Bank said on Thursday it has begun an enterprise-level AI agent-based AX initiative designed to connect with existing systems, calling it a first in the financial sector. The bank has prepared internal data since 2022 and tested generative AI tools in work settings. It selected 175 agents for 29 tasks across five areas, expecting a 30 percent improvement in processing speed. It plans an initial release in December and additional launches by early next year.